Digilistan WA

Privacy Policy

This page explains, in plain words, what Digilistan WA collects, why it collects it, and how you can ask for it to be deleted. Digilistan WA is run by Digilistan.

What we collect

We collect only what the service needs to work:

Account details: your name, email address, and the business name you give when you create an account, plus team member details for people you invite.
Contacts: the customer names, phone numbers, and tags you add or import.
Messages: the chats, templates, broadcasts, and chatbot replies handled through your business account.
Payment proofs: the payment reference you submit when you pay manually (see below). We do not collect or store card numbers.

Payments

Payments are manual. You pay by Raast, JazzCash, or Easypaisa and submit the payment reference as proof. Digilistan staff verify the proof and then activate your plan manually.

We store no card details, we run no wallet, and there is no auto-renewal: nothing is charged automatically. Meta's own per-message fees, where they apply, are separate and pass through at cost — they are not part of the subscription.

WhatsApp connection and backups

Your WhatsApp connection opens only after Meta approval. Until then you can create your account, add contacts, and prepare templates, but you cannot connect a number or send through WhatsApp.

Backups are an encrypted file that only your key opens. Your backup encryption key is never stored on our server — if you lose it, your backup cannot be opened by us either, so keep it somewhere safe.

How long we keep your data

Your data is kept while your business is active on Digilistan WA. When you ask us to delete it, Digilistan staff manually delete your business data and confirm the deletion to you. We do not state a fixed retention period here, because none has been set yet.

Asking for deletion

To ask for your data to be deleted — including a deletion request under data protection law such as the GDPR — open a support ticket at /support or email admin@digilistan.com. Tell us which business account the request is for.

There is no self-serve delete button in the app. Deletion is done manually by Digilistan staff, who will confirm once your business data has been deleted.

Contact

Questions about this policy: open a support ticket at /support or email admin@digilistan.com.